Travel plans don’t always go as expected. Whether it's due to personal reasons or unexpected events, understanding the Vueling Airlines cancellation policy can save you time and money. In this guide, we’ll cover refund eligibility, cancellation fees, the 24-hour policy, fare types, and how to cancel your flight — all to help you avoid surprises.

Can You Cancel a Vueling Airlines Flight?

Yes, Vueling Airlines allows you to cancel a flight booking. However, your ability to cancel and receive a refund depends on your fare type and when you cancel. Being a low-cost airline, flexibility is limited unless you purchase add-ons like the Flex Pack.

For assistance, call customer service at +1 866-432-8022.

Vueling Airlines 24-Hour Cancellation Policy

• You may cancel within 24 hours of booking for a full refund.
• Applies only if the flight is scheduled to depart at least 7 days in the future.
• Valid for bookings made directly via Vueling’s website or customer service.

Fare Types and Cancellation Policies

Basic Fare

• Non-refundable
• No modifications or cancellations unless you purchase add-ons
• Cancelling will result in a total loss of ticket value

Optima Fare

• Limited changes permitted
• No refunds unless you have Flex Pack or travel insurance

Family & TimeFlex Fares

• More flexibility compared to Basic or Optima
• Some cancellations permitted with fewer penalties
• Changes may be free, but refunds still limited

What Is Flex Pack?

The Flex Pack is an add-on that offers greater cancellation flexibility. If you purchased it:

• You can cancel your flight and receive 100% refund in Vueling credit
• Cancellation must be done at least 48 hours before departure
• The credit is valid for 18 months for future bookings

Flex Pack can be added during or after booking. It’s highly recommended for travelers with uncertain plans.

How to Cancel a Vueling Airlines Flight

1. Online via Website or App

• Go to www.vueling.com or open the Vueling mobile app
• Log into “My Bookings” with your booking reference and email
• Select the flight you want to cancel and follow the on-screen steps

2. Via Customer Service

• Call 1-833-282-5490
• Have your booking code, passenger name, and flight details ready
• Note: A service fee may apply for cancellations via phone

Refund Eligibility & Processing

Voluntary Cancellations

• Refund eligibility depends on fare type and whether Flex Pack was purchased
• Most Basic fares are non-refundable
• Refunds are available within 24 hours of booking or under Flex Pack conditions

Involuntary Cancellations (by Vueling)

• You’re entitled to a full refund or free rebooking
• EU Regulation 261/2004 may apply if cancelled within 14 days of departure
• Refunds are typically processed within 7–14 business days

Cancellation Fees

• There are generally no separate cancellation fees
• Instead, the value of the non-refundable fare is simply forfeited
• Add-ons like seat selection, baggage, or priority boarding are also non-refundable unless cancellation is airline-related

Missed Flight / No-Show Policy

If you miss your flight without notifying Vueling:

• Your entire booking (including return) may be forfeited
• No refunds are typically given for no-shows
• Always contact customer service immediately if you expect to miss a flight

Tips to Avoid Cancellation Issues

• Review fare rules before booking
• Add Flex Pack if you may need to cancel
• Track flight changes via app or email
• Keep screenshots or emails of all confirmations
• Consider third-party travel insurance for extra protection

Conclusion

While Vueling Airlines doesn’t offer the same cancellation flexibility as full-service airlines, options like the Flex Pack provide a safeguard for last-minute changes. Understanding your fare type, cancellation rules, and rights under EU regulations can make cancellations much smoother. For support, you can call Vueling's customer service at 1-833-282-5490.

Frequently Asked Questions

Can I cancel my Vueling flight and get a full refund?

Only under certain conditions — such as within 24 hours of booking (if 7+ days before departure), or if you purchased Flex Pack and cancel at least 48 hours before departure.

What is Vueling's 24-hour cancellation policy?

You can cancel for free within 24 hours of booking if your flight departs in 7+ days. Applies only to direct bookings with Vueling.

How do I cancel my Vueling flight online?

Visit vueling.com or use the app, log in to “My Bookings,” select your flight, and follow the cancellation prompts.

What is the Flex Pack?

It's an add-on allowing cancellation up to 48 hours before departure for 100% flight credit. Credit is valid for 18 months.

What if Vueling cancels my flight?

You can get a full refund or rebooking. You may also qualify for compensation under EU Regulation 261/2004.

Can I cancel one person from a group booking?

Yes, individual cancellations are allowed. Refund eligibility depends on fare type and add-ons. Call customer service for help.

Are Vueling add-ons refundable?

Usually not, unless the flight is canceled by the airline or covered under a Flex Pack cancellation.

How long does it take to get a refund?

Typically 7–14 business days to your original payment method. Vueling credits are issued faster.

What happens if I miss my flight?

If you miss your flight without notice, your entire itinerary may be canceled. No refunds are given. Contact Vueling ASAP if you're running late.

Am I entitled to compensation for delays or cancellations?

Yes, under EU law you may receive €250–€600 depending on flight distance and cause of disruption — unless due to extraordinary circumstances like weather.