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Singapore Airlines Flight Cancellation Policy – Easy Guide

Life happens — and sometimes, that means canceling a flight. Singapore Airlines understands this and offers flexible cancellation options based on your ticket type. Here’s everything you need to know to avoid cancellation stress and save money. For help, call Singapore Airlines at +65 9184 8888 or toll-free at 1-833-282-5490.

Free Cancellation Within 24 Hours

  • Singapore Airlines allows cancellations at no charge within 24 hours of booking.
  • Conditions: Booking must be made on the Singapore Airlines website, app, or via their service hotline.
  • Flight must be scheduled to depart at least 7 days later.
  • Refunds are issued to your original payment method (may take up to 2 business days to appear).

Cancellation Fees by Fare Type

Cancellation fees depend on your cabin class and ticket category.

Economy Class

  • Non-refundable tickets: Only taxes and select fees may be refunded.
  • Refundable tickets: Cancellation fees range from $100–$500 depending on fare conditions.

Premium Economy, Business, and First Class

  • Cancellation fees typically range from $200–$1,000 across these classes.

No-Show Policy

If you don’t cancel and fail to show up, the following no-show fees apply:

  • Economy: $250–$350
  • Premium Economy: $150–$250
  • Business Class: $150–$250
  • First Class: $150–$250

Award Ticket (KrisFlyer Miles) Cancellations

  • Saver Awards: $75 cancellation fee
  • Advantage Awards: $50 cancellation fee
  • Taxes and miles are refunded to your KrisFlyer account.
  • If you paid partially with cash, that portion is refunded per ticket rules.

Flight Credits & Bonus Credits

If you're not eligible for a cash refund, you may be offered flight or bonus credits:

  • Flight Credits: Usable for up to two future bookings. Travel must be completed by June 30 of the qualifying year.
  • Bonus Credits: Added value when you rebook your first canceled flight:
    • Economy: SGD 75
    • Premium Economy: SGD 100
    • Business: SGD 200
    • First/Suites: SGD 500
  • Credits are non-transferable and expire after the eligibility period.

How to Cancel

Online Cancellation

  • Visit SingaporeAir.com
  • Click on "Manage Booking"
  • Enter your booking reference or e-ticket number and last name
  • Click "Cancel Booking" and follow the prompts

Offline Cancellation

  • Call +65 9184 8888 or 1-833-282-5490
  • Visit a Singapore Airlines town office or airport ticket counter

Refund Processing

  • Refundable tickets: Full amount refunded, minus cancellation fee
  • Non-refundable tickets: Only applicable taxes and some fees are refunded
  • Refund timelines:
    • Credit card: Within 7 business days
    • Cash/check: Up to 20 business days

When Singapore Airlines Cancels or Alters Your Flight

  • Full refund or rebooking at no charge
  • If your flight time changes by more than 60 minutes, even non-refundable tickets may be refunded
  • Travel voucher options may be available

Tips to Avoid High Cancellation Costs

  • Purchase travel insurance to cover unexpected cancellations
  • Choose refundable fares for flexibility
  • Always cancel in advance to avoid no-show penalties

Frequently Asked Questions

Q: Is there a fee to cancel my Singapore Airlines flight?

Yes, unless you cancel within 24 hours of booking and your flight is at least 7 days away.

Q: What if I miss my flight?

You’ll be charged a no-show fee and lose the ticket fare unless you cancel beforehand.

Q: How do I get a refund?

Use the “Manage Booking” tool online or call Singapore Airlines customer support.

Q: Are award tickets refundable?

Yes, but cancellation fees apply: $75 for Saver Awards, $50 for Advantage Awards.

Q: What if Singapore Airlines cancels my flight?

You are eligible for a full refund, free rebooking, or a travel voucher.

Q: When will I receive my refund?

7 business days for card payments; up to 20 business days for check/cash payments.

Q: Can I cancel for medical reasons?

Yes. Submit valid medical documentation — fees may be waived.

Q: I canceled but didn’t get a confirmation. What should I do?

Check your booking online or contact Singapore Airlines directly.

Final Thoughts

Always check your fare conditions before canceling. Singapore Airlines offers a flexible system, especially for refundable or premium fares. For any concerns, reach out to +65 9184 8888 or 1-833-282-5490, available 24/7. Being informed saves time, money, and frustration — travel smarter!

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