Qantas Airways Cancellation Policy: A Complete Guide

Travel plans can change at any moment, and Qantas Airways understands this reality. Whether you're facing a personal emergency, a schedule shift, or a change in travel regulations, understanding the Qantas Airways cancellation policy can help you avoid unnecessary stress and expenses.

This detailed guide outlines Qantas's cancellation rules, refund options, and the best ways to manage your booking. For direct assistance, call Qantas customer service at 1-877-747-7062.

Overview of Qantas Airways Cancellation Policy

Qantas offers a flexible cancellation policy based on:

• Fare type
• Booking method (direct or through third-party)
• Reason and timing of cancellation

From full-service Business Class to discounted Red e-Deals, each fare class comes with its own cancellation terms. Refundable fares offer full refunds, while lower-cost options may involve cancellation fees or restrictions. Qantas also provides accommodations for emergencies or airline-initiated changes.

24-Hour Risk-Free Cancellation

For bookings made directly with Qantas (via website, app, or phone), you can cancel within 24 hours of purchase with no cancellation fee—if your flight is scheduled to depart at least 7 days later. This policy gives you a grace period to modify your plans if needed.

Fare-Specific Cancellation Rules

1. Economy Class (Red e-Deal, Sale, and Flex)

• Red e-Deal & Sale Fares: Non-refundable, but you may receive flight credit after a cancellation fee is deducted.
• Flex Fares: Full refund or free rebooking allowed with minimal or no fees.

2. Premium Economy

Premium Economy fares offer moderate flexibility. Cancellations typically involve a fee, with the remaining balance refunded as flight credit if cash refund is not applicable.

3. Business and First Class

• These tickets come with the most flexible cancellation policies.
• Most allow free cancellations and full refunds.
• Some discounted Business Class tickets may carry minor cancellation fees.

For any fare-related concerns, call 1-877-747-7062.

How to Cancel a Qantas Flight

You can cancel your Qantas booking using one of the following methods:

• Online: Visit the Qantas website and use the “Manage Booking” section.
• Mobile App: Cancel or change your booking via the Qantas app.
• Customer Service: Call Qantas support for personalized assistance.
• Travel Agent: If booked through a third-party, contact the agency directly.

Qantas Refund Policy

Refundable Fares

• You will receive a full refund to the original payment method.

Non-Refundable Fares

• No cash refund, but you may receive a travel credit (less cancellation fees).

Flight Cancellations by Qantas

• You’re eligible for a full refund or free rebooking if Qantas cancels your flight.

Refunds typically take 8–10 business days depending on your payment method and financial institution.

Flight Credits and Travel Vouchers

If your ticket isn't eligible for a cash refund, Qantas may issue a flight credit that can be used to:

• Book future flights with Qantas
• Pay for taxes and extra services
• Combine with other credits in some cases

Most credits are valid for 12–24 months from the date of issue. Always check expiry dates and usage rules.

Cancellation Due to Medical Emergencies

If you're canceling because of a medical issue:

• Contact Qantas customer support
• Provide official documentation (doctor’s note or medical certificate)
• Submit a request for refund or rebooking

If approved, Qantas may waive cancellation fees and issue a full refund or travel credit.

No-Show Policy

If you fail to board your flight without canceling in advance, Qantas will mark your booking as a "no-show". In such cases:

• You won’t receive a refund
• You may lose the entire ticket value
• Rebooking is usually not allowed

Always cancel ahead of time if you're unable to travel to avoid losing your fare entirely.

Insurance and Protection Plans

Qantas offers optional travel insurance during booking that may:

• Cover cancellations due to emergencies
• Protect against lost luggage or trip delays
• Offer extra financial security

Review policy terms and exclusions before purchasing.

Conclusion

Qantas Airways offers a variety of cancellation and refund options suited to different traveler needs. While premium fares give the most flexibility, even lower-tier fares may offer travel credits or modification options.

To minimize costs and maximize flexibility:

• Understand your fare conditions
• Cancel or change flights in advance
• Consider travel insurance

Frequently Asked Questions (FAQs)

1. Can I cancel my Qantas flight for free within 24 hours of booking?

Yes, if your flight departs at least 7 days later and was booked directly, you can cancel for free within 24 hours.

2. What happens if Qantas cancels my flight?

You’re eligible for a full refund or free rebooking with no extra charges.

3. Can I get a refund for Red e-Deal fares?

No, but you may receive a travel credit after deduction of a cancellation fee.

4. How long does it take to receive a Qantas refund?

Refunds usually take 8–10 business days.

5. What should I do if I get sick before my flight?

Contact Qantas with a doctor’s note. You may qualify for a refund or credit waiver.

6. How do I use a Qantas travel credit?

Log into your account on the Qantas website or app and apply the credit at checkout.

7. What happens if I don’t show up for my Qantas flight?

You’ll likely lose the full value of your ticket unless you canceled in advance.

8. Can I change the date of my Qantas flight instead of canceling?

Yes. Flex and premium fares allow free changes; others may involve a fee.

9. Is there any benefit to booking directly with Qantas?

Yes. You get better flexibility, access to 24-hour risk-free cancellation, and easier refund processing.

10. How do I contact Qantas for cancellations?

Cancel through the Qantas website, mobile app, or by calling 1-877-747-7062. If you used a travel agent, contact them directly.