Royal Jordanian Airlines Cancellation Policy: A Complete Guide

When travel plans change, understanding Royal Jordanian's cancellation policy can save you time and money. Whether you're flying in economy or business class, this guide explains the airline’s cancellation rules, refund process, and more.

Ticket Types and Cancellation Eligibility

Royal Jordanian's cancellation policy depends on your fare type. Here's what you should know:

Economy Saver

• Most restrictive fare class.
• Usually non-refundable.
• Only applicable taxes may be refundable.

Economy Flex

• Moderate flexibility.
• Cancellations allowed with a fee.
• Partial refunds possible depending on timing.

Crown Class (Business Class)

• Highest flexibility.
• Often cancellable with little to no fee.
• Best for those needing flexibility.

Promotional Fares

• Heavily discounted and come with restrictions.
• Some may be non-refundable or have high cancellation fees.

24-Hour Cancellation Policy

Royal Jordanian allows free cancellations within 24 hours of booking for certain regions, especially flights originating from the U.S., if the departure is at least 7 days away.

How to Cancel a Royal Jordanian Flight

You can cancel your flight using the following methods:

• Website: Go to “Manage Booking” and enter your reference and last name.
• Mobile App: Cancel directly through the app.
• Customer Support: Call the help center for assistance with special cases.
• Airport Ticket Office: Visit a Royal Jordanian counter for last-minute cancellations.
• Third-Party Booking: Contact the agency or website you booked with.

Refund Policy & Processing Timeline

Refunds depend on the type of ticket purchased:

• Fully refundable fares: Refunded after deducting service fees.
• Non-refundable fares: Only taxes may be refunded.

Processing Time: 7 to 20 business days for card refunds. Bank transfers may take longer.

Cancellation Fees by Fare Type

• Economy Saver: Non-refundable; full fare may be lost.
• Economy Flex: $50 to $200 cancellation fee depending on route and timing.
• Business Class: Typically low or no fees when canceled in advance.

No-Show Policy

If you miss your flight without notifying the airline, it may be marked as a no-show. For restrictive fares, this typically means losing the entire fare. Flexible tickets may still offer partial refunds or credit.

Involuntary Cancellations by Airline

In case Royal Jordanian cancels your flight due to weather, security, or operational issues, you may be eligible for:

• Free rebooking on the next available flight.
• Full refund for unused tickets.
• Travel voucher for future use.

For flights to/from the EU, compensation may apply under EU Regulation 261/2004 if the cancellation occurs within 14 days of departure without extraordinary circumstances.

Travel Vouchers and Credit

In some cases, Royal Jordanian offers travel credits valid for up to 12 months, especially during widespread disruptions like pandemics or strikes.

Exceptional Circumstances: Medical or Emergency Cancellations

In events such as illness or family emergencies, Royal Jordanian may offer a refund or waive fees upon submission of documents (e.g., hospital note or death certificate). Approval is subject to review.

Final Takeaway

Royal Jordanian’s cancellation policy varies depending on fare class and timing. Choosing a flexible fare can save you money in the long run. Be proactive and understand the terms before booking.

Frequently Asked Questions (FAQs)

Can I get a full refund within 24 hours of booking?

Yes, if canceled within 24 hours of booking and more than 7 days before departure.

Are Economy Saver tickets refundable?

No, they are non-refundable. Only taxes may be refunded in some cases.

How do I cancel a flight booked through a travel agency?

You must contact the travel agency directly for cancellations and refunds.

What happens if Royal Jordanian cancels my flight?

The airline will rebook you or offer a full refund or travel voucher. EU flights may be eligible for compensation.

How long does it take to get a refund?

Typically 7 to 20 business days, depending on your payment method.

Can I reschedule my flight instead of canceling?

Yes, but it depends on your fare type. Flex and business fares allow easier rescheduling.

Do Business Class tickets have a cancellation fee?

Usually no or very low fees if canceled in advance.

Can I cancel only one leg of my round-trip ticket?

Sometimes. Check fare rules as canceling one leg may affect the return leg.

Do I get a refund if I no-show?

Not for most discounted tickets. Flexible or Business fares may offer partial refunds or credits.

Does Royal Jordanian offer travel vouchers?

Yes, especially during disruptions. They’re typically valid for 12 months.

Need help? Contact Royal Jordanian Customer Service at +962 6 5100000 or 1-833-282-5490.