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French Bee Cancellation Policy: Everything You Need to Know

French Bee is a low-cost, long-haul airline based in France, offering international flights to destinations such as the U.S., Tahiti, Reunion Island, and the Caribbean. While known for budget-friendly fares, travelers should be aware of the airline’s cancellation and refund policies to avoid any surprises.

This comprehensive guide covers everything you need to know about the French Bee cancellation policy, refund eligibility, how to change a booking, and answers to frequently asked questions. For support, call French Bee customer service at 1-833-376-7158.

French Bee 24-Hour Cancellation Policy

French Bee complies with U.S. Department of Transportation regulations, offering a 24-hour grace period for cancellations if:

  • The flight was booked on the U.S. version of the website (us.frenchbee.com)
  • The departure is more than 7 days away
  • The cancellation is requested within 24 hours of booking

To cancel under this rule, you can email refund@frenchbee.com with the following:

  • Full passenger name
  • Booking reference
  • Flight date
  • Departure and destination
  • Contact information

Refunds will be processed to the original payment method:

  • Credit/debit card: up to 7 business days
  • Cash/check: up to 20 business days

French Bee Fare Types and Cancellation Policies

Economy Cabin

  • Basic Light: No cancellations or changes. Non-refundable.
  • Basic Smart: Changes allowed with a $125 fee. No refund.
  • Basic Flex: Cancellations and changes allowed. Fully refundable.

Premium Cabin

  • Premium Light: Changes allowed for $195. No refund.
  • Premium Smart: Changes allowed for $125. No refund.
  • Premium Flex: Changes and cancellations allowed. Fully refundable.

Youth Fare

  • Cancellable with a $50 fee
  • Changes allowed with a fee
  • Partial refunds based on fare rules

Refund Process

If eligible, refunds will be processed to your original payment method:

If you booked through a third party or travel agency, you must contact them directly for cancellations or refunds.

If French Bee Cancels Your Flight

If the airline cancels your flight (due to operational reasons, weather, etc.), you are entitled to:

  • Full refund
  • Rebooking on the next available French Bee flight
  • Travel voucher for future use

Changing a French Bee Flight

If you prefer to change your flight rather than cancel it:

  • Go to Manage My Booking on the French Bee website
  • Enter your last name and booking reference
  • Modify your date, destination, or services (change fees may apply)

Change Fees by Fare Type

  • Basic Light: No changes allowed
  • Smart fares: Changes allowed with a fee
  • Flex fares: Free changes

Exceptional Circumstances

French Bee may make exceptions for refunds or credits in the following situations:

  • Medical emergencies (proof required)
  • Death of a passenger or immediate family (death certificate required)
  • Government travel restrictions

French Bee Travel Insurance

French Bee offers optional travel insurance from third-party providers at booking. Coverage typically includes:

  • Trip cancellation (covered reasons)
  • Medical emergencies abroad
  • Baggage delay or loss
  • Emergency evacuation

Refer to the insurer’s terms and conditions for complete coverage details.

Tips to Avoid Cancellation Fees

  • Choose Flex fares if your plans may change
  • Cancel within the 24-hour window when applicable
  • Consider travel insurance
  • Avoid third-party bookings if you prefer direct airline support

Frequently Asked Questions (FAQs)

Can I cancel my French Bee flight within 24 hours of booking?

Yes, if you booked on us.frenchbee.com and your flight is at least 7 days away.

How do I check French Bee flight status?

Use the “Manage My Booking” feature on the website or call customer service.

How long do refunds take?

  • Credit card: up to 7 business days
  • Cash/check: up to 20 business days

What if French Bee cancels my flight?

You’re entitled to a refund, rebooking, or future travel credit.

I booked through a third-party website. Can I still cancel with French Bee?

No. You must cancel through the same third-party agency or website.

Can I reschedule instead of cancel?

Yes, depending on your fare type. Flex fares allow free changes; others may charge a fee.

Are baggage or seat selection fees refundable?

Usually not, unless the service wasn’t provided or the fare is fully refundable.

Can I get a refund for a medical or family emergency?

Possibly. You must email supporting documents for consideration (e.g., doctor’s note, death certificate).

How do I know if my fare is refundable?

Check your fare rules during booking, in your confirmation email, or under “Manage My Booking.”

Is travel insurance required?

No, but it’s highly recommended, especially for long-haul international trips.

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