Cathay Pacific Airlines Cancellation Policy: A Complete Guide for Stress-Free Changes

Planning a trip is exciting, but unexpected changes can happen. Whether it’s a personal emergency, business rescheduling, or sudden travel restrictions, knowing the Cathay Pacific cancellation policy helps you manage changes without unnecessary stress or cost. For assistance, call Cathay Pacific customer service at 000 800 050 2163.

Cathay Pacific Cancellation Policy Overview

The Cathay Pacific cancellation policy is designed to be flexible and traveler-friendly. You can cancel bookings made via the website, mobile app, or customer support. Cancellation terms depend on your fare type, booking class, and how close to departure you cancel. For help, call 1-833-282-5490.

24-Hour Free Cancellation Policy

Cathay Pacific follows the standard 24-hour risk-free cancellation rule:

Cancel within 24 hours of booking for a full refund
Your flight must be at least 7 days from the booking date
Applies only to tickets booked directly through Cathay Pacific (website, app, or official support)

Refunds are typically processed within 7 to 10 business days and are penalty-free.

Cancellation by Fare Type

Economy Class

Light Fare: No cancellations or refunds allowed
Essential Fare: Cancel with a fee; partial refund issued
Flex Fare: Fully refundable until departure

Premium Economy Class

Most tickets refundable with a cancellation fee
Flex fares may allow free cancellation (based on booking conditions)

Business Class

Flex and Essential Business fares are usually refundable
Non-Flex fares may have cancellation fees

First Class

Typically fully refundable with minimal or no cancellation fees

Need clarification? Call 1-833-282-5490 for assistance.

How to Cancel a Cathay Pacific Flight

1. Online (Website)

Go to the Cathay Pacific website
Click “Manage Booking”
Enter your last name and booking reference
Select the flight and click “Cancel Booking”

2. Mobile App

Open the Cathay Pacific app
Tap “My Bookings”
Select the flight and tap “Cancel”

3. Customer Support

Call 1-833-282-5490 if:

You booked via a third-party or travel agent
You’re experiencing technical issues
You need to cancel due to medical or emergency reasons

Cathay Pacific Refund Policy

Refunds are made to the original method of payment
Processing time: 7 to 20 business days
Non-refundable tickets may still receive tax and surcharge refunds
Full refunds offered for airline-initiated cancellations (e.g., weather, operations)

Check fare rules while booking to confirm refund eligibility.

Cancellation Fees

Economy Essential: $100 – $150 USD
Premium Economy / Business: $150 – $300 USD (non-Flex)
Flex fares: Typically have no cancellation fee

Fees may be waived in the event of:

Medical emergencies (with documents)
Government travel bans or visa denials
Death in the immediate family (with proof)

Cancellations Due to Airline Fault

If Cathay Pacific cancels your flight due to operational issues or weather:

100% refund with no penalty
Free rebooking on the next available flight
Meal vouchers or hotel accommodation (if applicable)

How to Check Refund Status

Visit the “Manage Booking” page on the website
Call customer service with your booking reference
Check your bank/credit card statement

No-Show Policy

No-shows for non-refundable tickets result in complete forfeiture
Some refundable tickets may still receive a partial refund (less no-show fee)
Rebooking after a no-show may incur extra penalties

Rebooking Instead of Cancellation

In many cases, rebooking is more cost-effective than canceling.

Rebook within 12 months via “Manage Booking”
Pay fare difference and change fee (if applicable)
Flex fares or promotions may allow free changes

Final Tips for Hassle-Free Cancellations

Always book directly through Cathay Pacific for easier changes
Review fare rules before confirming your booking
Consider travel insurance for emergencies
Cancel within 24 hours to avoid fees
Keep documentation ready for emergency-related cancellations

Conclusion

Cathay Pacific’s cancellation policy is flexible, especially for premium or flexible fare types. Whether you're canceling within 24 hours, rescheduling, or requesting a refund, understanding your rights ensures you stay in control of your travel plans.

Be sure to read the fare rules at booking and contact customer support at 1-833-282-5490 for help in special situations.

Frequently Asked Questions

Does Cathay Pacific have a 24-hour free cancellation policy?

Yes, as long as your flight is booked at least 7 days before departure and canceled within 24 hours.

What are the typical cancellation fees?

Economy Essential fares range from $100–$150. Premium and Business fares can be $150–$300 unless you have a Flex ticket.

Are all Cathay Pacific tickets refundable?

No. Economy Light fares are non-refundable. Flex fares, Premium Economy, Business, and First Class are generally refundable with conditions.

How do I cancel a Cathay Pacific flight?

Use the website, mobile app, or call customer service. Go to “Manage Booking” and follow the instructions.

When will I receive my refund?

Refunds are typically processed within 7 to 20 business days, depending on your payment method and bank.

What if Cathay Pacific cancels my flight?

You’re entitled to a full refund, free rebooking, and possibly accommodations and meals during long delays.

Can I get a refund after a no-show?

Non-refundable fares are forfeited. Some refundable fares allow partial refunds after a no-show fee.

Can I reschedule instead of canceling?

Yes. Rebooking is allowed within 12 months, subject to availability and fare difference.

Can I cancel a booking made through a travel agent?

You must contact the travel agent directly. Cathay Pacific cannot cancel third-party bookings.

Does Cathay Pacific offer refunds for medical emergencies or bereavement?

Yes, with appropriate documentation, Cathay may waive cancellation fees for emergencies or death in the family.

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