Sometimes travel plans change—whether it’s a postponed meeting, a family event, or an emergency. If you've booked a flight with Lufthansa, don’t worry. The airline offers multiple options for cancellations and refunds to make things easier for you.

This guide breaks down the Lufthansa Airlines cancellation policy in plain English, so you can modify or cancel your flight without unnecessary stress. For assistance, call 1800 102 5838.

Can I Cancel a Lufthansa Flight?

Yes, Lufthansa allows flight cancellations. Your eligibility for a refund depends on the type of ticket:

• Refundable or Flex Fares: You can cancel anytime before departure and receive a full refund without penalty.
• Non-Refundable Fares: Typically, you won’t receive a cash refund, but Lufthansa may issue a travel voucher for future use.
• Discounted or Promotional Tickets: These fares have stricter conditions. Always check the fare rules before booking.

Understanding your fare type helps you avoid surprise charges. Need help? Call 1-833-282-5490.

Lufthansa’s 24-Hour Free Cancellation Policy

If you book directly through Lufthansa’s website, app, or customer service, you can cancel within 24 hours for a full refund—no matter your fare type. This is valid if your departure is at least 7 days away.

This policy is great for travelers who book early but may need to change plans quickly.

What If Lufthansa Cancels My Flight?

If Lufthansa cancels your flight due to weather, technical issues, or operational disruptions, you are entitled to:

• A full refund to your original payment method
• Free rebooking on the next available flight

If your flight falls under EU regulation EU261, and the cancellation was within Lufthansa’s control, you may also be eligible for compensation.

How to Cancel a Lufthansa Flight

• Online: Log in to the Lufthansa website or app, go to “My Bookings,” and follow the steps to cancel.
• By Phone: Call Lufthansa’s customer service for assistance.
• At the Airport: Speak with a Lufthansa representative at the counter before departure.

Tip: If your flight is within 24 hours, calling customer service is usually the fastest option.

Refund Timelines

• Credit Card Payments: Processed in 7–10 business days
• Bank Transfers: Can take up to 14 business days
• Travel Vouchers: Typically issued immediately and valid for future flights

Cancellation Due to Illness or Emergencies

Lufthansa may waive cancellation fees for serious medical conditions, emergencies, or family matters. Documentation (e.g., a medical certificate or official notice) is usually required.

In urgent situations, call Lufthansa toll-free at 1-833-282-5490.

Money-Saving Tips When Cancelling

• Know your fare rules before purchasing
• Use the 24-hour cancellation window if plans change quickly
• Consider travel insurance for added protection
• Cancel early to retain more value or receive travel credit

Quick Overview of Lufthansa Cancellation Rules

FAQs – Lufthansa Airlines Cancellation Policy

1. Can I cancel my Lufthansa flight online?
Yes. Visit the “My Bookings” section on Lufthansa’s website or app, select your flight, and choose the cancellation option.

2. Does Lufthansa have a free cancellation policy?
Yes—if you cancel within 24 hours of booking and the departure is at least 7 days away, you’ll get a full refund.

3. How long does it take to get a refund?
Credit card refunds take 7–10 business days, bank transfers may take up to 14 days, and travel vouchers are usually instant.

4. Will Lufthansa refund me if they cancel my flight?
Yes. You’ll have the choice between a full refund or free rebooking.

5. Can I get a refund for a non-refundable ticket?
Typically no, but you may receive a travel voucher depending on the fare conditions.

Final Thoughts

Lufthansa’s cancellation policy is clear once you understand your fare type and timing. The 24-hour free cancellation window is extremely useful, and refundable fares offer peace of mind. Always check fare conditions before booking and act early if you need to cancel—it could save you both money and stress.