At GoodluckFare, we understand that travel plans may change unexpectedly. Our cancellation policy is designed to be transparent and fair, while aligning with the rules of our airline, hotel, and vacation package partners.
Cancellations must be made directly through the GoodluckFare website, mobile app, or by contacting our customer support team. Each booking is subject to the specific cancellation terms of the travel service provider involved, such as the airline or hotel.
Some bookings may be fully refundable, partially refundable, or entirely non-refundable. We strongly advise reviewing the fare rules or cancellation terms at the time of booking. Please note that any service fees charged by GoodluckFare are non-refundable.
Refundable flight tickets can typically be canceled before the departure time, although cancellation fees may apply as per the airline’s policy. Non-refundable tickets are not eligible for a refund unless explicitly stated by the airline.
No-shows (missing your flight without prior notice) are generally not eligible for refunds. Flight changes may be possible depending on the airline, with additional charges for fare differences and change fees.
Hotel cancellation policies vary based on the property and room type. Some bookings may be canceled free of charge within a specific time window (such as 24 or 48 hours before check-in), while others may be non-refundable or may incur a penalty for late cancellations.
In the case of a no-show, most hotels reserve the right to charge the full booking amount.
Cancellations for holiday packages are subject to the terms set by each individual provider involved in the package (airlines, hotels, tour operators, etc.).
Partial cancellations may not be possible once part of the travel has commenced. Refunds, if applicable, will be issued after deducting all applicable cancellation penalties and any GoodluckFare service fees.
Certain promotional or discounted packages may carry strict non-refundable terms.
If a refund is approved, it will be issued to the original method of payment. Processing times typically range from 7 to 21 business days, depending on the policies of the travel provider and your financial institution. You will receive an email notification once your refund has been initiated.
In the event of natural disasters, public health emergencies, political unrest, or government-imposed travel restrictions, cancellation policies may be adjusted in line with supplier rules or legal directives. In such cases, we will support travelers to the best of our ability within the scope of provider policies.
For questions regarding your cancellation eligibility or to submit a cancellation request, contact our customer support team at info@GoodluckFare.com or call us at +1-844-549-4116.