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Air Arabia Cancellation Policy: Everything You Need to Know

Travel plans can change unexpectedly—due to emergencies, scheduling conflicts, or a simple change of mind. If you’ve booked a flight with Air Arabia and are considering cancelling, understanding the airline’s cancellation policy is essential.

Air Arabia is the Middle East and North Africa's first and largest low-cost carrier. Like many budget airlines, its cancellation policy can be more restrictive compared to full-service carriers. That’s why it's important to know what you're dealing with before cancelling your flight. If you need help, you can contact their customer support at +971 600 508001.

Can You Cancel an Air Arabia Flight?

Yes, Air Arabia allows flight cancellations, but charges and limitations apply. Most standard fares are non-refundable, especially if cancelled close to departure. Refundable tickets or flexible fare types may offer partial refunds or travel credits.

Key Points of the Air Arabia Cancellation Policy

1. Cancellation Time Frame Matters

  • Cancel before 24 hours of departure: You may receive a travel credit after fees.
  • Cancel within 24 hours: No refund or credit is offered.
  • Always cancel as early as possible for maximum value retention.

2. Refund Policy

Air Arabia generally does not offer cash refunds unless required by local regulations. Instead:

  • You may receive a credit voucher valid for 1 year from the cancellation date.
  • Cancellation fees will be deducted from the credit value.

3. Fare Types & Flexibility

Air Arabia offers three main fare types with different cancellation flexibility:

  • Basic Fare: Least flexible, usually non-refundable.
  • Value Fare: Some services and limited flexibility.
  • Extra Fare: Highest flexibility, including lower cancellation fees and added services like baggage and meals.

How to Cancel an Air Arabia Flight

1. Online via Website or App

  1. Go to www.airarabia.com.
  2. Click on the “Manage Booking” tab.
  3. Enter your reservation number and last name.
  4. Select the option to cancel your booking.

2. Call Customer Support

If you're unable to cancel online, call Air Arabia's customer support. Have your booking reference, passport, and payment details ready.
Customer Support: +971 600 508001

3. Visit a Ticket Office

You can cancel your booking at any Air Arabia Sales Office or authorized travel agent.

Cancellation Fees

Fees vary depending on how far in advance you cancel:

  • 72+ hours before departure: Low cancellation fees.
  • 24–72 hours before departure: Moderate fees.
  • Less than 24 hours: Usually non-refundable (except for Extra fare).

Note: Cancellation charges can vary based on route, country policies, and promotions. Always review your fare rules at booking.

COVID-19 Cancellation Policy (Archived)

During COVID-19, Air Arabia allowed greater flexibility including:

  • Free date changes (during specific periods)
  • Credit vouchers instead of refunds
  • Waived change fees under special circumstances

Most of these policies have been retired. Always check current government advisories or the airline’s website.

Special Cases

Group Bookings or Travel Agencies

If your booking was made through a travel agent or part of a group, you’ll likely need to process cancellations via the same source. Online travel agencies (e.g., Expedia, Skyscanner) follow their own cancellation procedures but are still bound by Air Arabia’s policies.

Can I Change Instead of Cancel?

Yes, changing your booking is often more cost-effective than cancelling. You can:

  • Change the flight date
  • Change the destination
  • Transfer the ticket to another passenger (fees may apply)

Tips Before Cancelling

  • Review the fare rules at the time of booking.
  • Cancel as early as possible to reduce fees.
  • Consider purchasing “Extra Fare” or travel insurance for future bookings.
  • Keep all cancellation receipts and confirmations for follow-up.

Final Thoughts

Air Arabia’s cancellation policy is built around affordability and simplicity. While not as flexible as legacy airlines, acting early and understanding your fare class can help minimize loss. Always review booking conditions and seek assistance when in doubt.

Visit the official website or contact customer support at +971 600 508001 to manage your booking.

FAQs About Air Arabia Cancellations

Can I cancel my Air Arabia flight online?

Yes, via the "Manage Booking" section on the website or app.

Will I receive a refund if I cancel?

Cash refunds are rare. You may receive travel credit after fees, depending on the fare and timing.

When is the deadline to cancel?

At least 24 hours before departure to be eligible for any credit or refund.

Are tickets transferable?

Some fare types allow name changes for a fee. Check your ticket’s terms.

Does Air Arabia offer a 24-hour free cancellation window?

No, unlike many full-service carriers, Air Arabia does not offer a universal 24-hour cancellation grace period.

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