Fiji Airways Cancellation Policy: A Step-By-Step Breakdown

Travel plans can change for many reasons. Whether you need to cancel or change your flight, knowing Fiji Airways' policies can help you get refunds or credits based on your fare type. Fiji Airways offers flexible and upfront rules to make this easier for you. Here's everything you need to know if you are cancelling your flight or if your flight gets cancelled by the airline.

What Is Fiji Airways’ Flight Cancellation Policy?

Fiji Airways connects people worldwide, and their cancellation policy is simple and straightforward. You can often get a refund depending on your ticket type.

24-Hour Free Cancellation

If you book a flight and change your mind within 24 hours, Fiji Airways allows a full refund—provided the ticket was purchased at least seven days before departure. This applies to all ticket types, even non-refundable ones, as long as you booked directly via their website, app, or ticket office.

Refundable vs. Non-Refundable Tickets

• Refundable Tickets: Cancel anytime before your flight and receive a full refund with no fees.
• Non-Refundable Tickets: Cancellation incurs a fee, and you’ll receive a travel credit or voucher for the remaining amount—no cash refunds.

Flight Changes and Fee Waivers

You can change your flight’s date, time, or destination, though fees may apply based on your ticket type. Fee waivers are available in uncontrollable situations like severe weather, health warnings, or schedule changes by the airline.

For assistance or to check fees, call Fiji Airways Customer Support at 1-833-282-5490.

Saver and Promotional Fares

These discounted fares save you money but come with restrictions:

• Usually non-refundable and non-changeable.
• Travel vouchers may only be issued if the airline offers a limited-time exception.

If you buy one, ensure your plans won’t change or consider travel insurance.

How to Cancel Your Fiji Airways Booking

1. Go to the Fiji Airways website.
2. Navigate to “Manage Booking.”
3. Enter your booking reference and last name to find your reservation.
4. Select the flight you want to cancel.
5. Click “Cancel Booking” and follow the prompts.
6. Watch your email for cancellation confirmation and refund details (if eligible).

If you prefer to speak to someone or have trouble online, call 1-833-282-5490.

Changing Your Fiji Airways Flight

If you want to change your travel date or destination, you can usually switch without canceling.

Change Fees

Fees depend on ticket type and route. Premium seats may have fewer or no fees, while basic or sale fares often come with penalties.

Same-Day Flight Changes

You might be able to change to a different flight on the same day if seats are available. A fee or fare difference may apply.

Award Tickets

If you booked with frequent flyer miles, service fees may apply for changes or cancellations. Refund eligibility depends on the specific frequent flyer program.

Tip: Review fare rules carefully before booking so you know what changes are allowed.

Should You Cancel or Change Your Flight?

Consider this:

• If your plans are flexible, changing your flight saves your ticket value while adjusting dates or destinations.
• If your plans are uncertain, cancel and receive a travel voucher.
• If the new flight is expensive or your ticket disallows changes, cancelling might be better.

Still unsure? Call Fiji Airways at 1-833-282-5490 for help anytime.

Fiji Airways Refund Policy Made Simple

If Fiji Airways Cancels Your Flight

You can choose from:

• A full refund back to your original payment method.
• A travel voucher to use later.
• Free rebooking on the next available flight.

No extra fees apply when the cancellation is the airline’s fault.

If You Cancel the Flight

• Refundable tickets: Full refund.
• Non-refundable tickets: Travel voucher after fees.
• Any ticket canceled within 24 hours of booking: Full refund guaranteed.

Request refunds online or by calling 1-833-282-5490.

FAQs

1. What do I do if Fiji Airways cancels my flight?

• Rebook for free.
• Take a travel voucher.
• Ask for a full refund.
• Call 1-833-282-5490 for quicker help.

2. If my flight gets canceled, can I get a refund?

Yes, you’ll get a full refund regardless of your ticket type if the airline cancels.

3. Can I get a new flight booked for free if mine got canceled?

Yes, you’ll be placed on the next available flight for free. Changing dates or routes might cost extra.

4. How do I find out if my flight is canceled?

• Use the Flight Status tool on the Fiji Airways website.
• Check the Fiji Airways mobile app.
• Call customer support at 1-833-282-5490.

5. Will I get money for a canceled flight?

Depends on why it was canceled:

• If the airline caused the cancellation, they may provide hotel, meals, or other assistance.
• For international flights, local rules may require additional compensation.

6. How long before I get my refund?

Credit card refunds usually appear within 7 to 14 business days; other payment methods may take longer.

7. What happens if I cancel my flight?

• Refundable ticket: Full refund.
• Non-refundable ticket: Travel voucher after fees.
• Saver or promo fare: Usually no refund unless a waiver applies.

Final Thoughts

Cancellations can be frustrating, but Fiji Airways offers reasonable policies and a helpful customer support team available 24/7. Whether you need to cancel, change your flight, or request a refund, they’re ready to assist.

Need help? Call Fiji Airways anytime at 1-833-282-5490.