Plans change — whether due to an emergency, shifting schedules, or unforeseen disruptions. Knowing Sun Country Airlines' cancellation policy can save you time, money, and stress. As a budget airline with seasonal routes, Sun Country has specific rules and procedures for cancellations. This guide breaks down everything you need to know — from fare types and refund rules to same-day changes and travel credits.
For assistance, call Sun Country Airlines customer service at 651-905-2737 or toll-free 1-833-282-5490 (available 24/7).
If you booked through a third-party agency (e.g., Expedia, Priceline), you must contact them directly to make changes or cancellations. Policies may vary by platform.
Sun Country Airlines offers great value — but only if you understand their policies. Basic fares are restrictive, while Standard and Premium give travelers more breathing room. Know your fare type, cancel early, and manage your travel credit wisely to avoid unnecessary fees. Ask yourself before booking: is a little extra cost worth the peace of mind?
Yes, if you booked a Premium fare and cancel more than 60 minutes before departure.
You will receive a travel credit valid for 12 months from the original booking date.
No. Basic fares are non-refundable and non-changeable.
Yes, same-day changes are free for Premium fares, subject to availability.
During checkout on a new booking, enter your confirmation number to apply travel credit.
No — except when tied to a Premium fare refund. Otherwise, these are typically non-refundable.
Yes, but you must do so at least 60 minutes prior to departure to retain eligibility for credit or refund.
You are entitled to a full refund, rebooking, or travel credit.
No, credits must be used by the original passenger and cannot be reassigned.
Yes — in cases of weather events or operational issues, flexible cancellation waivers may apply.
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