Air Canada Cancellation Policy: A Complete Guide

Air Canada’s new change policy enables customers to adjust their travel plans amid this fast-evolving situation in accordance with these new travel advisories. Whether you’re stranded and need to cancel a flight or just want to make changes to your itinerary, this post explains the Air Canada cancellation policy for both refundable and non-refundable tickets so you can save yourself any additional costs and pain in your pocket.

This article will discuss all you need to know about Air Canada’s cancellation policy – requirements for a full refund, cancellation charges, and how to cancel (for free, hopefully 🙂) via the online and offline channels. Please call customer service at 1‑888‑247‑2262 if you require assistance.

Understanding Air Canada’s Cancellation Policy

Air Canada has several fare types, and the rules for cancellations can vary depending on which ticket you purchased. Higher-tier tickets offer more flexibility; Basic fares, on the other hand, usually do not. Here’s how they compare by fare class:

Basic Economy

Non-refundable and non-changeable.
No cancellations with less than 24 hours notice.
Not applicable to travel credit or future flight credit.

Standard, Flex, Comfort, and Latitude Fares

Cancellation terms depend on the ticket type.
Standard and Flex fares are typically non-refundable but can be canceled and returned as travel credit (with possible fees).
Comfort fares offer moderate flexibility.
Latitude fares are the most flexible and are often refundable in full.

Business / Premium Economy / Signature Class

These tickets are usually highly flexible and refundable.
Cancellation fees are usually zero or very low.
Fully refundable or eligible for refund/travel credit per fare rules.

Award Tickets (Aeroplan Miles)

Aeroplan ticket cancellation rules depend on whether the fare is refundable.
You can cancel the remaining portion for a fee; miles are usually redeposited.
Certain promotional offers may have more restricted redemption.

If you need help, you can call customer service at 1-833-282-5490.

24-Hour Risk-Free Cancellation

Air Canada offers a 24-hour grace period to cancel bookings without penalty, regardless of fare type, provided the flight is more than 7 days away. This applies to all fare classes and tickets purchased via Air Canada’s website, mobile app, or call center.

For assistance, call customer service at 1-833-282-5490.

How to Cancel an Air Canada Flight

Online Cancellation

Visit AirCanada.com.
Log in to your account or go to the "My Bookings" section.
Enter your booking reference and last name.
Find the flight you want to cancel and follow the on-screen instructions.
Check if you are eligible for a refund or travel credit.

For help, call customer service at 1-833-282-5490.

Mobile App

Open the Air Canada mobile app, navigate to “My Bookings,” and follow similar steps to cancel your reservation.

By Phone

Call Air Canada’s reservations center. Have your booking number and passenger name ready. Confirm any cancellation fees and refund details.

At the Airport Desk

Visit the Air Canada counter at the airport to request cancellation before departure.

Cancellation Fees and Refunds

Refund eligibility and amount depend on fare class and timing of cancellation:

Refundable Fares

No cancellation fee.
Refund returned to the original payment method.

Non-Refundable Fares

No money refunded but possibly eligible for an Air Canada Travel Voucher or Aeroplan points.
Some fees may apply, especially for Standard or Flex fares.

Travel Vouchers and Credits

If not eligible for a refund, you can request a Future Travel Credit (FTC) or Air Canada Travel Voucher, typically valid for two years and usable on flights operated by Air Canada, Rouge, and Express.

COVID-19 or Medical Emergency Cancellations

Air Canada allows penalty-free changes or cancellations if you or an immediate family member tests positive for COVID-19 or has a medical emergency, upon providing proof such as medical documents.

Contact customer service and upload the required documentation.

Cancellation Policy for Group Bookings

Group bookings of 10 or more passengers are handled by a special team. Partial cancellations may be allowed. Group coordinators should contact their Air Canada representative directly.

Cancelling Flights Through Third-Party Services

If booked via an online travel agency (e.g., Expedia, Orbitz), cancel through that platform. Air Canada may not process changes or refunds for third-party bookings directly, though the ticket is still subject to Air Canada’s policies.

How Long Do Refunds Take?

Refunds are generally processed within 7 to 10 business days. Credit card refunds may take up to two billing cycles.

Conclusion

Air Canada’s cancellation policy balances passenger protection with flexibility. Basic Economy fares are non-refundable, but many other fare types offer cancellation options and refunds. The 24-hour risk-free cancellation window adds peace of mind. Always review fare rules before booking and manage your flights online or via customer service for the best experience.

Frequently Asked Questions (FAQs)

Can I cancel Air Canada flights within 24 hours?

Yes. Cancellations made within 24 hours of booking receive a full refund if the flight is scheduled more than seven days later.

Can I cancel Air Canada Basic Economy flights for a refund?

No. Basic Economy is non-refundable and non-changeable except within the first 24 hours.

How can I know if my ticket is refundable?

Check the fare rules when booking or review your e-ticket under "My Bookings" on the Air Canada website.

What if Air Canada cancels my flight?

If Air Canada cancels your flight, you can get a full refund or reschedule for free. Cancellation policies may vary based on circumstances.

If I cancel a non-refundable ticket, can I get a travel voucher?

Yes, you may receive a travel voucher worth the ticket value minus any cancellation fees.

How to cancel a flight booked using Aeroplan Miles?

You can cancel Aeroplan bookings via your Aeroplan account. A cancellation fee may apply, and miles are usually redeposited.

How do I get in touch with Air Canada to cancel?

Cancel online via the website or mobile app. For complex cases, contact Air Canada’s customer service or visit the airport counter.

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