IcelandAir Cancellation Policy: Everything You Need to Know

As you prepare for your next journey, understanding your airline’s cancellation policy is crucial. IcelandAir offers a flexible and customer-friendly approach, allowing travelers to manage cancellations with ease. Whether your plans have changed or you're seeking clarity, this guide breaks down IcelandAir’s cancellation rules, refund terms, and more—saving you time, stress, and money.

For additional help, contact IcelandAir at (00) 1-800-223-5500.

Overview of IcelandAir’s Cancellation Policy

IcelandAir offers different fare types, and your eligibility for a refund or cancellation depends on the ticket you purchased. The airline aims to balance operational efficiency with customer flexibility.

Key Highlights:

• Fare types include: Economy Light, Economy Standard, Economy Flex, Saga Premium, and Saga Premium Flex.
• Some non-refundable fares may offer future travel credit.
• Cancellations can be made online, via customer service, or through your travel agent (if applicable).
• You can cancel within 24 hours of booking for a full refund (if booked 7+ days before departure).

24-Hour Cancellation Policy

IcelandAir follows the standard 24-hour cancellation rule. If you cancel within 24 hours of booking—and your departure is at least 7 days away—you are eligible for a full refund, regardless of fare type.

Important Notes:

• Refunds apply to all fare types.
• You must cancel via the same platform you used to book.

Fare Types & Cancellation Rules

Economy Light

• Cancellation: Not allowed
• Refund: Non-refundable
• Best for: Budget travelers with fixed plans

Economy Standard

• Cancellation: Not allowed
• Refund: Non-refundable
• Changes: Permitted with a fee + fare difference

Economy Flex

• Cancellation: Allowed
• Refund: Fully refundable before departure
• Changes: Free

Saga Premium & Saga Premium Flex

• Cancellation: Permitted (free cancellation with Flex)
• Refund: Full refund available
• Changes: Free (name change fees may apply)

How to Cancel Your IcelandAir Flight

Online (Website)

• Visit www.icelandair.com
• Go to “My Journey”
• Enter your booking reference and surname
• Follow the prompts to cancel

Mobile App

Use the IcelandAir app to manage and cancel your booking.

Customer Support

Contact IcelandAir customer service for help. If you booked through a third party, contact the travel agency directly. You may also call 1-833-282-5490 for support.

Refund Eligibility and Process

Refundable Tickets

• Economy Flex and Saga Premium Flex fares are fully refundable
• Refunds are issued to the original payment method within 7–10 business days

Non-Refundable Tickets

• No cash refund available
• May be eligible for travel credit in specific situations (e.g., illness or denied entry)
• Unused taxes/fees may be refundable

Note:

Travel insurance may help cover non-refundable bookings in case of emergencies.

If IcelandAir Cancels Your Flight

Under EU Regulation EC 261/2004, passengers have rights if IcelandAir cancels a flight:

• Refund: Full refund of the unused portion of the ticket
• Rerouting: Free rebooking on the next available flight
• Compensation: Possible financial compensation depending on circumstances

Changing Instead of Cancelling

If you prefer to change your travel dates or itinerary, IcelandAir allows changes based on fare type:

• Economy Light & Standard: Changes allowed with a fee + fare difference
• Flex & Premium Fares: Free changes permitted

All changes must be made prior to departure.

Emergency Cancellations

IcelandAir previously introduced flexible pandemic-era policies, many of which have ended. However, if you have an emergency (e.g., COVID-related illness), you can still cancel by providing documentation to customer support.

Travel Insurance & Third-Party Protection

For peace of mind, consider travel insurance, especially for non-refundable fares. It may cover cancellation due to illness, emergencies, or travel disruptions.

Conclusion

IcelandAir offers a fair and flexible cancellation policy—especially with Flex and Premium fare classes. Even for budget travelers, the 24-hour cancellation window and travel credit options offer useful flexibility. Be sure to know your fare rules and choose a ticket that aligns with your travel needs.

Frequently Asked Questions (FAQs)

Can I get a refund within 24 hours?

Yes, if you cancel within 24 hours of booking (and your departure is 7+ days away), you are eligible for a full refund.

What happens if IcelandAir cancels my flight?

You may receive a full refund, free rebooking, or compensation, depending on the cause of cancellation.

Are Economy Light tickets refundable?

No. Economy Light fares are non-refundable and non-changeable.

How long do IcelandAir refunds take?

Refunds are usually processed within 7–10 business days.

Can I receive travel credit instead of a refund?

Yes, for certain non-refundable fares, IcelandAir may issue travel credit under special conditions. Always check with customer support.

How do I cancel a booking made through a third-party agency?

You must contact the agency directly. IcelandAir cannot cancel third-party bookings directly.

Does IcelandAir charge cancellation fees?

It depends on your fare. Economy Flex and Premium Flex offer free cancellation. Economy Light and Standard do not.

Can I get a refund for a partially used ticket?

Refunds for unused segments may be available depending on your fare class and rules.

Can I cancel one leg of a round-trip ticket?

Yes, but cancellation fees and conditions apply based on your fare type.

What if I miss my flight?

Missed flights without prior notice are considered “no-shows.” Refunds are unlikely unless you have a flexible fare or emergency with proof.

What happens if I cancel a voucher-paid booking?

Any applicable refund will usually be reissued as travel credit—not cash.