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IndiGo Airlines Cancellation Policy: A Simple Guide for Worry-Free Changes

Travel doesn’t always go according to plan... [intro paragraph unchanged]

Summary of IndiGo’s Cancellation Policy

  • You can cancel your ticket, but rules depend on fare type and timing.
  • Free cancellations may apply within 24 hours of booking.
  • You can cancel a single or all passengers on a booking.
  • Cancel at least 2 hours (domestic) or 4 hours (international) before departure.
  • Cancellation methods: website, app, phone, or airport counter.
  • Fees and refunds vary by timing and fare type.

How to Cancel IndiGo Flight

Cancel Online (Website)

  1. Visit goIndiGo.in.
  2. Click on “Manage Booking.”
  3. Enter your PNR and Email ID or Last Name.
  4. Select the flight you wish to cancel.
  5. Confirm cancellation.

Cancel via IndiGo Mobile App

  1. Log in to the IndiGo app.
  2. Go to “My Trips.”
  3. Select the booking to cancel.
  4. Tap “Cancel Booking” and confirm.

Cancel by Calling Customer Care

Call 1-833-282-5490 and provide your PNR and traveler details.

Cancel at the Airport Counter

Visit the IndiGo counter before check-in closes. Provide your PNR and ID for assistance.

Refund Rules for Cancelled Flights

  • Refunds are processed to the original method of payment.
  • Late cancellations incur higher fees.
  • Extra services (meals, seats, insurance) are usually non-refundable.
  • Service fees are not refunded.
  • Refunds typically take 7–10 business days.
  • Tickets from travel agents must be cancelled through the same channel.

IndiGo’s Credit Shell Option

Instead of a refund, IndiGo may issue a credit shell for future bookings.

  • Valid for 6–12 months.
  • Redeemable on the website or mobile app.
  • Only usable by the passenger named on the original booking.

When IndiGo Cancels Your Flight

  • You’ll receive notifications via SMS, email, or app.
  • Options include: free rebooking, full refund, or credit shell.
  • Call 1-833-282-5490 for help.

Cancellation with Travel Insurance

If you purchased travel insurance, you may be eligible for a refund under certain conditions:

  • Medical emergencies
  • Delays or cancellations
  • Uncontrollable personal reasons

Always read the policy details before filing a claim.

IndiGo Flexi Fare Options

Flexi and Flexi Plus fares offer:

  • Free date changes or cancellations
  • Lower penalties for changes
  • Free seat selection

Ideal for passengers with uncertain travel plans.

Things to Know Before You Cancel

  • Cancel early for better refunds.
  • Always check fare rules before booking.
  • Have your PNR and booking email ready.
  • Track refund status via email confirmation.

No-Show Policy

If you don’t cancel and miss your flight, you’re considered a no-show.

  • Refunds are usually not available in this case.
  • You may still be eligible for a tax refund.
  • Always cancel if you’re not going to make the flight.

Group Bookings (7+ Passengers)

Group bookings are subject to different rules:

  • Contact IndiGo’s Group Desk for assistance.
  • Changes/refunds depend on the group contract terms.

FAQs on IndiGo Cancellation Policy

Can I cancel IndiGo flight online?

Yes, using your PNR and email or last name on the IndiGo website.

What if I cancel a ticket?

Refund depends on fare type and how early you cancel. Generally takes 7–10 business days.

Can I cancel just a few hours before departure?

Yes, but the refund may be reduced. Cancel early for better value.

Is there a 24-hour cancellation policy?

IndiGo often allows cancellations within 24 hours (if flight is 7+ days away), but it's not a strict policy.

What happens if IndiGo cancels my flight?

You’ll be offered a refund, credit shell, or free rebooking.

Can I get a refund on a ticket bought via travel agent?

Yes, but request it through the same agency or site you booked with.

What if I miss my flight?

That’s a no-show. Refunds are generally not available, except for applicable taxes.

Final Thoughts

IndiGo’s cancellation policy balances flexibility with fare rules. Cancel early, consider Flexi fares if your plans may change, and don’t hesitate to contact customer service at 1-833-282-5490 if you need help.

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