Japan Airlines Cancellation Policy: Everything You Need to Know

Travel plans don't always go as expected. Whether it’s due to a schedule change, an emergency, or a simple change of heart, knowing your airline’s cancellation policy can save you time, stress, and money. If you’ve booked a flight with Japan Airlines (JAL) and need to cancel, this comprehensive guide will walk you through the process.

As one of Asia’s most respected carriers, Japan Airlines offers a relatively flexible cancellation policy—especially compared to low-cost airlines. However, the exact terms vary based on your fare type, route, and how you booked. For assistance, you can contact Japan Airlines customer support at 1800 102 4135.

Can You Cancel a Japan Airlines Flight?

Yes, Japan Airlines allows cancellations. However, your eligibility for a refund or credit depends on several factors:

• The fare class you purchased
• The timing of the cancellation
• Whether your flight is domestic or international
• Whether you booked directly with JAL or through a third-party

Japan Airlines Fare Classes & Flexibility

International Flights

• First Class
• Business Class
• Premium Economy
• Economy

Each cabin class includes different fare types, such as fully refundable, semi-flexible, and non-refundable tickets.

Domestic Flights (Within Japan)

• Flex (Y Class) – Most flexible
• Saver – Moderate flexibility
• Special Fares – Often promotional and restrictive

Japan Airlines Cancellation Policy for International Flights

Refundable Tickets

You can cancel refundable tickets and receive a refund, though a cancellation or processing fee may apply. Cancellations can typically be handled online.

Non-Refundable Tickets

Non-refundable tickets do not offer cash refunds. However, you might be eligible for partial credit toward a future flight, minus applicable fees.

No-Show Policy

If you miss your flight without cancelling, the entire value of your ticket is forfeited. Always cancel in advance if you can’t travel.

Cancellation Policy for Domestic Flights

Domestic fares often offer more flexibility, especially in higher fare categories. Flex fares typically allow cancellations with minimal fees. Saver or promotional fares may have strict non-refundable rules.

JAL’s website provides a fare comparison chart outlining refund conditions by ticket type.

24-Hour Risk-Free Cancellation (U.S. Market)

If you purchased a JAL ticket to/from the United States, U.S. law entitles you to a full refund if:

• You cancel within 24 hours of booking
• The flight is at least 7 days away

This applies regardless of fare class.

How to Cancel Your Japan Airlines Booking

1. Online via JAL Website

1. Visit www.jal.co.jp
2. Click on “Manage Booking”
3. Enter your reservation number and last name
4. Select your flight and follow the steps to cancel

2. Via JAL Mobile App

You can cancel the same way as on the website through the JAL app.

3. Phone Support

For complex itineraries or if online tools aren’t working, contact JAL’s customer support at 1800 102 4135.

4. Third-Party Bookings

If you booked through an OTA (like Expedia or Skyscanner), their cancellation rules may apply in addition to JAL’s. Contact them directly.

Japan Airlines Cancellation Fees

Fees depend on several factors:

• Fare type (refundable or non-refundable)
• Domestic vs. international
• Timing of cancellation relative to departure

Here’s a general overview:

• Refundable fares: Small processing or cancellation fees
• Non-refundable/promo fares: Little or no refund
• Domestic saver fares: Tiered cancellation fees from 5%–50%

COVID-19 & Medical Exceptions

JAL has a history of accommodating cancellations due to:

• COVID-19 travel restrictions
• Illness (medical proof required)
• Family emergencies

In these cases, fees may be waived or bookings changed for free. Contact customer support to apply.

Refund Timelines

• Credit/debit cards: 5–10 business days
• Bank transfers: 2–3 weeks

Always check your payment method and monitor your email for refund confirmation.

Tips to Avoid Cancellation Penalties

• Review fare rules before booking
• Choose refundable fares if your plans are uncertain
• Cancel as early as possible
• Use the 24-hour risk-free cancellation if booking from the U.S.

Final Thoughts

Compared to many international carriers, Japan Airlines offers a customer-friendly cancellation policy—especially if you’ve booked a flexible fare or act early.

Not all tickets are refundable, but depending on the fare type and timing, you can often recover most of your ticket value. The best way to save money and avoid stress is to know your options and act promptly.

Need help? Reach out to JAL customer support at 1800 102 4135.

FAQs: Japan Airlines Cancellations

Can I cancel my Japan Airlines ticket and receive a full refund?

Yes, if you booked a refundable fare or canceled within 24 hours (U.S. bookings only).

How do I cancel a JAL flight online?

Go to the “Manage Booking” section on www.jal.co.jp, enter your reservation details, and follow the instructions.

What is the cancellation fee for JAL flights?

It varies by fare class and timing. Refundable fares have minimal fees, while promo fares may be non-refundable.

What happens if I miss my JAL flight?

If you're a no-show without canceling, you’ll likely forfeit the entire ticket value. Always cancel in advance if possible.

How long does it take to receive a refund?

5–10 business days for card payments; 2–3 weeks for bank transfers.