With its flexible cancellation policy, Aeromexico Airlines—the flag carrier of Mexico based in Mexico City—offers a hassle-free process to cancel your flight. Whether you're canceling online or over the phone, help is always available. For support, call 1-833-282-5490 (USA) or 00 52 2555 133 4000 (international).
If Aeromexico cancels your flight due to weather, mechanical issues, or other disruptions, you’ll be offered either:
If your booking was made through a travel agency, contact them directly for assistance. For help, you can also call Aeromexico Customer Service.
To cancel a flight online:
To cancel at the airport:
Yes, if your ticket is refundable. Review your fare conditions carefully before canceling.
No-shows are usually not eligible for refunds. Refunds are not provided if you miss a flight without notice.
If Aeromexico cancels your flight, you may receive a full refund—even for non-refundable tickets—or be rebooked.
If Aeromexico's delay causes you to miss a connection, they may offer compensation or rebooking options.
Some non-refundable fares may qualify for a travel credit, minus cancellation fees.
Typically within 7–15 business days depending on your payment method and bank.
Yes. If canceled within 24 hours of booking and the departure is at least 7 days away, you get a full refund—applies to all fare types.
Aeromexico Airlines, Mexico’s national carrier based in Mexico City, offers a convenient and flexible cancellation policy.
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